Last updated: [11th December 2025]

Welcome to I-JŌKŌ. These Terms & Conditions (“Terms”) govern your use of our website (www.i-joko.com), and your engagement with our products, services, and content. By accessing or using our website, you agree to these Terms.

1. ABOUT I-JŌKŌ

I-JŌKŌ is a registered design studio producing handcrafted furniture, spatial design, cultural research, and associated services. All products, content, and materials on this website are original works owned by I-JŌKŌ Ltd.

2. INTELLECTUAL PROPERTY

(Other than the exhibition images) All content on this website—including furniture designs, product images, written text, research, graphics, logos, videos, and downloadable materials—is the exclusive property of I-JŌKŌ and is protected under international copyright, design rights, and IP law.

You may not:

Copy, reproduce, distribute, or adapt any content;
Use our imagery or text for commercial purposes without written permission;
Replicate or manufacture any I-JŌKŌ designs, in whole or in part.

Unauthorised use of our IP will be pursued legally.

3. PRODUCT INFORMATION & CRAFT VARIATION

All I-JŌKŌ pieces are handcrafted and may show natural variations in material, grain, form, or finish. These variations are inherent to our process and are not considered defects.

Prices, specifications, or availability may change without notice.

4. ORDERS, PAYMENTS & LEAD TIMES

By placing an order, you confirm that:

you are legally authorised to enter into a contract;
the information provided is accurate.
you understand that production lead times vary by piece.

Payments must be completed before production begins. Custom orders may require additional documentation or a non-refundable deposit.

5. SHIPPING, DUTIES & DELIVERY

Shipping costs, duties, taxes, and import fees vary by region and are the customer's responsibility unless stated otherwise.

Delivery timelines are estimates. I-JŌKŌ is not liable for delays caused by third-party couriers, customs, or unforeseen events.

6. RETURNS, EXCHANGES & CANCELLATIONS

Because our pieces are handcrafted and often made to order, we do not accept returns or exchanges unless the item arrives damaged due to shipping.

Custom or bespoke items cannot be cancelled once production begins.

If you receive a damaged product, you must notify us within 48 hours with photographic evidence to qualify for a replacement assessment.

7. CONSULTATIONS & SERVICES

All consulting, design, research, and spatial services provided by I-JŌKŌ are subject to separate agreements or statements of work.
Work begins only after a written agreement has been signed.

8. USER CONDUCT

You agree not to:

misuse the website in any way;
attempt to gain unauthorised access to systems, data, or servers;
use the website in a manner that harms I-JŌKŌ or its users.

9. LIMITATION OF LIABILITY

I-JŌKŌ is not liable for:

indirect or consequential damages;
losses resulting from website downtime, delays, or inaccuracies;
decisions made based on website content.

All use of this site is at your own risk.

10. PRIVACY

Your privacy is important to us. Any personal information collected via forms or purchases is handled in accordance with our Privacy Policy and is not sold to third parties.

11. EXTERNAL LINKS

Our website may contain links to third-party sites.
I-JŌKŌ is not responsible for content, accuracy, or security practices of such sites.

12. AMENDMENTS

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting.

13. CONTACT

For questions regarding these Terms, please contact:

I-JŌKŌ LIMITED